Sign up now for the Program Management Seminar to take place on 27-30 March 2007 in Bled, Slovenia!

The CEEMAN Program Management Seminar is designed for:

• program directors,
• coordinators,
• and administrators

and all those who are responsible for the delivery of educational programs in universities and other private- and public-sector organizations, providing an opportunity to learn from experiences and best practices from universities around the world.

It is an intensive and highly interactive 3-day program designed to make program managers more effective in handling their increasingly demanding and complex responsibilities. Class sessions include briefings by experts on best practices, group discussions, case analyses of problems faced by program managers, simulations and demonstrations of technologies, software and budgeting tools.

High-profile team of experienced practitioners of business education: Don Nightingale (Queen's School of Business, Canada), Mike Page (Rotterdam School of Management, the Netherlands), and Danica Purg (IEDC-Bled School of Management, Slovenia), well known for their excellence in program management will share their experience with you on the following topics:

• Building a positive learning environment;
• Defining good customer service;
• Delivering high levels of customer satisfaction;
• Understanding the customer;
• Marketing surveys to understand your market;
• Program budgeting tools;
• How do decide on marketing investments to increase enrolments;
• Software for call management and admissions;
• Developing alumni programs;
• Post-program activities;
• Preparing for a program;
• Managing the performance of program staff;
• Maintaining high levels of staff motivation in customer service roles;
• Hiring program management staff;
• How to improve program rankings;
• Dealing with difficult participants;
• Managing faculty;
• Handling ethical dilemmas in the program manager role.

Participation fees:
€ 700+20%VAT for CEEMAN regular members
€ 770+20%VAT for exchange and individual members
€ 900+20% VAT for non-members

The application form. Application deadline is 20 February 2007!

Due to limited capacity, we strongly recommend you to sign up as early as possible.

You are kindly invited to forward this message to all those whom you think this information could be relevant to.

For more information on this and other events, please visit http://www.ceeman.org/.